An EPG is programme schedule information supplied for supported items. Catch-up is replay of selected past programmes within an available window. Having guide data does not mean replay is enabled.
When the guide does not load
- Confirm whether live playback still works.
- Check whether the account includes an EPG source and whether the player accepts it.
- Use the documented refresh action once.
- Compare several guide entries and contact support if the source is unavailable.
When programme times are wrong
Set device time and time zone correctly first. Compare multiple entries and identify whether the shift is consistent. Adjust a player EPG offset only after the device clock is correct, then refresh and compare again.
When replay is unavailable
Ask whether the specific item and programme have catch-up and what replay window applies. A date in the guide, an app button or a subscription duration does not establish a replay entitlement.
Report a guide problem accurately
Provide the affected item, programme time, device time zone, player version and refresh result. Do not share a tokenised EPG URL publicly.