Ask support for the cancellation and refund terms applying to the exact order before paying. A review request does not itself guarantee a refund, and no verified universal refund window is published on this website.
Prepare the request
- Contact the published support route with the private order reference.
- State the purchased period, order date and issue.
- Provide the written order terms and a redacted receipt where relevant.
- Describe setup checks already tried and the outcome requested.
- Wait for a written review response before assuming the payment or account status changed.
Keep purchases separate
A third-party player licence, device purchase or VPN subscription can have separate refund terms and sellers. A service review does not automatically reverse those transactions.
Protect payment and account data
Do not include complete card, bank, password or playlist details in a public screenshot. Use the agreed private support route for necessary order references.
Questions about the actual order or the operation of this website can be sent to +44 7532 814802 or [email protected]. Retain the order reference and the written terms agreed for the purchase.