Pro Max 4K OTT frequently asked questions

Pro Max 4K OTT brings IPTV subscriptions, reseller credits and player setup together at promax4k.tv. This is the main website for comparing the published plans and getting help with your account. The player is the software on your screen; the service account is arranged separately.

Install the appropriate player, open it, then message the WhatsApp team. Tell us the device and player name. The trial request builder prepares those details for you. Support confirms the actual activation in the private conversation.

The listed Pro Max prices are $9.99 for one month, $24.99 for three months, $39.99 for six months and $54.99 for twelve months, in US dollars. The pricing page shows each total. Ask support about your order before paying if you need to clarify any fees or activation details.

Starter includes 10 credits for $228.90 USD ($22.89 per credit); Growth includes 25 for $547.50 ($21.90 each); Professional includes 50 for $1024.50 ($20.49 each); Enterprise includes 100 for $1899.00 ($18.99 each). A 1-month subscription uses 0.1 credits; 3 months use 0.3 credits; 6 months use 0.6 credits; 12 months use 1 credit. Credit purchase cost and the customer’s resale price are separate amounts.

The supplied Android APK is on the downloads page. Its manifest identifies package com.promax.ott, version 3.9, with Android 6.0 as the minimum version. Use that page rather than an APK file sent by an unknown account. The file has not been subjected to a malware or publisher-trust audit.

No numeric Downloader code was supplied for this Pro Max build. The downloads page gives the complete APK URL. A code published for another player is not a Pro Max code, and a shorter code does not establish that a file belongs to the intended publisher.

No. Fire TV models differ. An Android APK needs a compatible Fire OS environment and a sufficient Android API level. Some newer Fire TV hardware uses Vega OS, which needs Vega apps. Read the Fire TV setup guide before downloading an installer.

Google TV and Android TV are useful starting points for TV players, but app compatibility depends on the actual device, operating-system version, available storage and remote-control support. Use the Google TV guide and request the one-day trial on the device you intend to use.

A player licence and a streaming subscription are separate purchases unless your written order explicitly says otherwise. A player activation screen may concern only the app. Keep player purchase receipts separate from service activation messages so support can identify the right account.

Use the private activation message for your account. A player-store login, email password, device MAC address and service password are different credentials. If the activation message is missing, contact support privately with your order reference. Never use a public list of shared usernames and passwords.

An Xtream-style login normally uses a server address, username and password. Each value has its own field in a compatible player. Copy the values exactly, including the address scheme and any port supplied. Keep them private, because they can provide access to the account.

An M3U playlist is a text-based list of media entries that some players can open as a file or URL. A service playlist URL can contain account credentials. Use only your own authorised playlist and avoid pasting it into public tools, screenshots or forum posts.

No. Resolution depends on the individual source, the player, the display and the connection. Upscaling a lower-resolution picture is different from receiving a native 4K source. A trial is useful for seeing how your usual programmes look on your own screen.

A device installation count and an account’s simultaneous-stream allowance are different. A universal screen allowance is not published here. Ask support for the connection limit attached to your specific order before running more than one stream.

A short speed test can miss an unstable wireless link, competing traffic or a problem affecting one source. Compare the same device and programme over Ethernet, then compare another source. The playback log keeps the observations together without pretending to run a network test.

These platforms need an app made for their own operating system; the Android APK is not an iOS, tvOS, Tizen or webOS installer. Consult the device guide for the relevant route and establish the app’s compatibility with your account before buying a player licence.

The channels hub introduces viewing categories and the supplied app screenshots. Logos and poster artwork identify familiar brands and programmes; they are not a live entitlement list. Ask about the channels important to your household when requesting the trial.

An electronic programme guide needs a matching guide source, channel identifiers and the correct time settings. An empty grid can have a different cause from failed playback. The EPG guide explains how to separate a missing guide from an account or connection problem.

The player can offer only the audio and subtitle tracks carried by that particular stream or file. A language listed elsewhere in the catalogue does not mean every title includes it. Open the player’s audio and subtitle controls during playback to see the available tracks.

Choose the next term and say the enquiry is a renewal. Agree the intended account and expiry handling with support before paying. The renewal builder keeps the selected term and current USD total in one clear draft.

The order page prepares a WhatsApp enquiry with your selected plan and listed total. It does not process card payments or automatically provision an account. Support provides the next purchase steps for your order; there is no payment-success screen on this website.

Yes. A wholesale discussion concerns bulk purchasing and allocation; a distributor discussion concerns an ongoing sales and support arrangement. The published reseller packs provide a clear price reference, while additional terms need a written agreement. Neither page promises exclusivity or unlisted discounts.

No. The supplied brand artwork is used to identify the viewing topics discussed on the page. It does not establish a partnership, endorsement, bundled third-party membership or rights to a particular programme. Third-party trademarks belong to their respective owners.

WhatsApp +44 7532 814802. Include the device model, player name and what happens on screen. The support builder prepares a short brief without asking for passwords or private playlist links.