Confirm the news items and language tracks available for your account. A category name or displayed broadcaster logo is not a guarantee of a particular feed or editorial viewpoint.
Check the actual source
Give support the exact item and language required. Compare the EPG entry with the actual programme and verify the local time zone.
Keep navigation clear
Use a reviewed favourites list and check it after playlist changes. An old favourite can remain even when the source has changed or is unavailable.
When an item fails
Compare another item, then check account status and player behaviour. Report the exact affected item and time rather than a general category failure.