Contact support on WhatsApp at +44 7532 814802 or by email at [email protected]. Include the device, player version, exact symptom and checks already tried; keep credentials private.
Choose the right starting point
| Symptom | First useful check |
|---|---|
| Login rejected | Active account and correct login method |
| Repeated pauses | Source scope, household use and network comparison |
| No picture | Second item, player version and decoding |
| Wrong guide time | Device time zone before player offset |
| No audio or subtitles | Available source tracks and output route |
| Payment or activation delay | Order reference and privately shared redacted receipt |
What to include in a support request
- Device model, OS and player version.
- Affected item or category and whether another item works.
- Exact error, local time and time zone.
- Network type and one-variable comparison results.
- Order reference for a commercial question, sent privately.
Support and service status
This website does not publish verified support hours or a live monitoring feed. Ask through the published route for account-specific status and expected next steps. Do not assume a reply time or outage resolution time that has not been confirmed.