
Green or purple video on a streaming box
Strong green or purple tint can indicate an unsupportedHDR or Dolby Vision path, decoder issue or output-format mismatch.
Read the guide →Six articles on page 60 of the Pro Max guide journal. Green or purple video on a streaming box, VLC crop and aspect ratio solve different picture problems.

Practical answers for the screen you own: app installation, live viewing, home networks, programme guides and clearer account management.

Strong green or purple tint can indicate an unsupportedHDR or Dolby Vision path, decoder issue or output-format mismatch.
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Aspect ratio changes how a picture is proportioned, while cropping removes parts of the frame.
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A short change log records what changed, when, why and what happened afterward.
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Aspect ratio determines the relationship between picture width and height.
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Interlaced video can show comb-like edges during motion when displayed without suitable processing.
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A reset can remove profiles, favorites, guide mappings and other local settings.
Read the guide →Install the app for your screen, then WhatsApp the Pro Max team for a one-day free trial. Already watching? Go straight to the viewer help desk.